Frequently asked questions

This is one of our most commonly asked questions. Typically, your order will be a week, items are then dispatched on the delivery method you have chosen.

If this is the case please contact us soon as possible, ideally with a photo of the issue.

We are more than happy to work with businesses, organisations and groups to personalise large numbers of items, just get in touch and we can discuss what we can offer you.

We can add logos/images to certain products, which will be clear on the product page. If you’re looking for something specific, or for a larger order please get in touch.

We can offer discounts on bulk and large orders, please get in touch.

Please see our delivery page.

We don’t include any invoice or anything except the product itself in the parcel you receive, this is because many people order as gifts and so as standard, we don’t include it. You will be emailed an order confirmation.

You can check your order status here.

At the minute we don’t ship abroad, but we are keeping this under constant review.

Gift wrapping is not a service we currently offer